About the Polish fintech ZEN, developed, among others by the creators of the G2A platform known in the world of computer players, we could hear for the first time during the Impact congress, which took place last fall. At that time, it was said that the company's offer will focus on entrepreneurs operating in e-commerce. It turns out, however, that individual customers from Poland and 30 other European countries will also be able to use ZEN services. ZEN has a strategic partnership with Mastercard and has an e-money license issued in Lithuania.
ZEN is primarily a mobile application for Android and iOS devices and a Mastercard in a plastic or virtual form. It can be added to Apple Pay and Google Pay systems. The registration and activation process in the app is similar to those of other fintechs or banks. During the registration process, you should take a photo of both sides of your ID card and take a selfie.
Representatives of ZEN, talking about the advantages of their offer, point to the lack of costs of foreign transactions, including transfers and card payments, in several dozen currencies. ZEN offers the possibility to order and accept SEPA transfers. Soon also transfers in the Elixir system will be available, carried out with an external partner of the company.
In addition, individual customers will receive several so-called added value. Among them, in the first place, there is an interesting way of handling chargeback (a process that facilitates the recovery of money, e.g. from online orders not fulfilled by sellers). Traditionally, if you want to use this procedure at a bank, you have to file a complaint and wait for the refund, sometimes several dozen days. ZEN promises that if the payment was made with its card, it is enough to report the transaction and the refund will be immediately credited to the account.
Another interesting service offered by ZEN is an automatic one-year extension of the warranty for electronic equipment, paid for with the card. Interestingly, this applies not only to purchases in e-commerce, but also in brick-and mortar stores.
Additional insurance is free of charge for customers. ZEN also offers moneyback, i.e. the reimbursement of some expenses made with the company's partners. Among them are AliExpress, Allegro, Booking, eObuwie, Lidl, MediaMarkt, Neonet and Zalando. Returns are usually 1-2%, but in some cases up to 14%.
As for the offer for small and medium-sized companies, ZEN also offers them a gateway to online transactions, which allows you to accept payments using many different methods, including cards, Blik, pay by link or paysafecard transfers. The payment service is to be free within the limits in individual subscriptions. Money from customer transfers is to be available to merchants immediately after the transaction is completed. An additional value for companies is to be protection against returns under chargebacks - ZEN is also supposed to cover their risk up to certain limits.
How much will it cost? The cheapest subscription for individual customers is 99 cents, and for companies - a few euros.