The German fintech company has announced that it intends to significantly bolster its customer service teams across all the markets in which it operates. According to the press release, the company has hired over 1,000 people, enabling its customer service to operate 24 hours a day, seven days a week. Importantly, this covers both chat and telephone support, and users will be assisted exclusively by human staff.

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In addition to the above update, the fintech company has rolled out a major app upgrade. Among the key new features is the ability to track the status of a customer’s case. Information on this will appear in the app if the issue cannot be resolved immediately after the call. In addition, new analytical tools for active investors have been introduced. Kamil Szymański, responsible for Trade Republic's development in Poland, stated in an interview with cashless.pl that the customer service portal will also be available in Polish in the future. However, he did not reveal the implementation date.

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Trade Republic, which holds a banking license, has been operating in Poland since September last year. The company enables investments in shares and ETFs, amongst other things, and, thanks to its Crypto-Asset Service Provider (CASP) license, also in cryptocurrencies. In other markets, the company has made a name for itself with a savings account bearing interest at the central bank’s deposit rate. In Poland, this stands at 3.25 percent. During its December funding round, Trade Republic was valued at €12.5 billion.