Revolut will introduce a new feature for its customers. During a telephone conversation, a banner will appear in the application, informing the customer whether they are speaking with a representative of the institution or a fraudster. "Verify who is actually calling. Our banner in the app will help you catch the fraudster in the act and disconnect in time. Keep an eye out for warnings, and fraudsters will be left empty-handed", Revolut wrote to its customers.

See also: Poland ranks second in the European Union in terms of payments per card

If the customer sees the warning, they should end the call and tap the banner. They will then receive instructions on how to secure their account, report the fraud, or provide the number from which they were called. It is not entirely clear to me when the new feature will actually be activated. So far, I have not noticed any changes in the application installed on my smartphone that would suggest its introduction.

This is yet another solution designed to improve the security of banking with Revolut. Previously, this British fintech bank established the In-App calls rule, under which all calls to technical support or customer service are initiated within the Revolut app rather than through an external telephone number.

See also: The Ministry of Finance has defended the good name of the Blik system

Revolut consultants usually use chat to communicate with customers. In January 2025, phone calls via the app were introduced, but only initiated by the bank. In September, however, users of the paid Premium Metal and Ultra packages gained the ability to initiate calls (by clicking on the call icon in the top right corner of the chat screen). According to our information, after the introduction of this option, callers could not be sure that they would be speaking to a consultant in Polish.

The last months of the year have been marked by the introduction of numerous new features in banking applications. Many of them are designed to improve the security of using these institutions' services. For example, BNP Paribas and mBank announced the introduction of a so-called panic button, a function that blocks transactions if a customer suspects that they have been the victim of fraud. Pekao, in turn, announced the launch of the CyberRescue service for individual customers. Other banks had also started offering this service earlier.